Changing or Cancelling a Flight: Airline Ticket Rules
The most useful moment to learn the change rules is before you pay. The airline sets them according to the fare you choose, and they can be very different between fare levels on the same flight.
Fare types in plain terms
- Refundable fares: cost more, and can be cancelled for a refund according to the airline's rules.
- Non-refundable fares: may give a travel credit if you cancel, sometimes minus a fee.
- Most restrictive fares: some airlines' lowest fare levels do not allow changes at all.
The 24-hour rule
U.S. Department of Transportation rules require airlines to let customers cancel or hold certain tickets bought directly from them for 24 hours, when the booking is made at least seven days before departure on a flight to or from the United States. How this applies to tickets bought through an agent can differ, so ask before you book and contact the agent as soon as possible if you need to cancel.
When the airline cancels or changes your flight
If an airline cancels your flight or makes a significant change and you choose not to travel, you are entitled to a refund under U.S. rules. The Department of Transportation sets what counts as a significant change. Keep your booking reference and ask the agent or airline to start the refund.
Questions to ask before you buy
- Can this fare be changed, and what does it cost?
- If I cancel, do I get money back or a credit?
- Does the credit expire?
- Is there a booking service fee, and is it refundable?
Our refund and cancellation policy sets out how this works for TravelFarez bookings.